Page 59 - Revista de industrie mai 2019

obligations they have when deciding to to to change their supplier and to to to pay attention to to to all the the the the contractual terms of of the the the offers they receive For us us it it is important to to guarantee our customers long-term quality services but also a a a a a a a sense of security and price predictability Electrica Furnizare provides services to to over 3 5 million customers" said Mircea Pătrăşcoiu General Manager Referring to the the Company’s medium- term objectives the the General Manager of Electrica Furnizare declared:
"The main development and investment projects that we intend to continue or or promote in in in in in in the forthcoming period aim to to digitize business processes and and customer relationships integrate IT and and and Telecommunication operational systems and and diversify the the interaction channels specific to to the the customer relationship area The dynamics of energy and natural gas supply business generates a a a a a a complex competitive environment In this context the digitization and automation of business processes become success factors for maintaining and attracting new customers in in in in in in the the portfolio We therefore have in in in in in view important investments in in in in in in improving and upgrading IT infrastructure management systems and investments in in in in in cyber security and and business continuity We are mainly pursuing the the the improvement of the the the data protection and implicitly the the the the quality of of the the services offered to our clients" declared Mircea Pătrăşcoiu the provision of a a a a dedicated and skilled workforce In this context Electrica Furnizare relies on on on flexibility in terms terms of of of offer offer contract and payment terms terms making customized offers available to to to customers based on on on consumption The Company offers consumers natural gas contracts contracts electricity contracts contracts and packages containing both services as as well as as the electrical energy audit service service Thus Electrica Furnizare has decided to capitalize on on the the tradition of over 120 years that it it it it it it has by expanding its activity with the the the new service It is designed to meet the the needs of any energy consumer who wants to eliminate the the losses resulting from the the the operating energy energy processes and reduce the the energy energy costs The natural gas supply service is available to to all customers in a a a a a a a a competitive market regime In the current economic context lowering costs and eliminating losses as as much as as possible is a a a a a a a target for for all electricity consumers consumers And for for the the big consumers consumers the the the existing regulations stipulate the the obligation to perform a a a a a a a regular electrical electrical energy energy audit The central objective of the electrical electrical energy energy audit is is to substantiate and quantify through cost-benefit analysis feasible solutions for increasing efficiency in in in electricity consumption In addition to a a a a a a a detailed analysis of o the consumer’s energy profile Electrica Furnizare provides customers with an an analysis o of of the possibilities of of reducing electricity losses and identifying measures to increase safety in in in in the operation of power supply installations "Certainly the process of market liberalization has been and is beneficial to all categories of consumers Today we we are talking about
a a a a a a a a great competition between suppliers who come with complex products to to the the the advantage of their customers At the the the the same time we can also talk about
transparency in in the the trading of electricity There is also a a a a a a need for consumer involvement Consumers
should be be be aware that in addition to the the obvious benefits of liberalization the the process also presents some risks I refer here for example to to exposure to to price fluctuations that may occur at at at a a a a a a given moment in in time depending on on on the the evolution of demand and and supply in the the the open market It is important for people to know about
the the rights and One of of the objectives of of Electrica Furnizare is to to turn into an integrated service provider We made the the first step in in 2017 when the the the Company obtained the the the gas supply license Also by launching the the energy auditing service all customers can have access to to to consultancy on on on on how to to to optimize consumption and reduce energy costs 59
Photo Electrica Furnizare